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Shipping and Return Policy
Last Updated: 01/01/2025
At SlamFunk, we are committed to providing a seamless shopping experience. Below, you will find all the details regarding our shipping, returns, and refund policies to ensure clarity and transparency for all our customers.
Shipping Information
We’re excited to offer international shipping to customers worldwide! We ship to:
- Africa
- Australia
- Asia
- Europe
- North America
- South America
No matter where you are, we've got you covered!
Shipping Costs:
-
Free Shipping:
Orders over $50 get free worldwide shipping. -
Standard Shipping Fee:
Orders under $50 will incur a $5 shipping fee.
Shipping costs may vary based on the size and weight of your order, as well as the shipping method you select. To see the exact cost, simply add items to your cart and proceed to checkout.
Processing and Delivery Times:
-
Processing Time:
Orders are not shipped the same day. Most orders are processed and shipped within 3–5 business days (Monday to Friday). Orders are not processed or shipped on weekends or national holidays. -
Shipping Time:
Once your order is processed, delivery times depend on your location and the shipping method chosen. International orders can take 7–21 business days to arrive.
Estimated Delivery Times by Region:
- Africa: 7–21 business days
- North America: 5–10 business days
- Europe: 5–15 business days
- Asia & Australia: 7–20 business days
Please note, delivery times begin after our processing time of 3–5 business days.
Shipping Speed:
The shipping speed you choose at checkout determines how long it will take to receive your order. Shipping times will begin after our processing time (3–5 business days).
Tracking Your Order:
Once your order has shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
Please note: It may take up to 48 hours for a carrier to scan your order into the system, so tracking updates may not appear immediately.
Customs and Duties:
-
Customs Fees:
International orders may be subject to customs fees, import duties, and taxes, which are determined by your destination country. These charges are the responsibility of the customer and are not included in the shipping cost. -
Delays:
Occasionally, customs clearance procedures may cause delays. If your order is delayed in customs, please check with your local postal service for further information.
Shipping Methods:
We offer a variety of shipping options to meet your needs:
-
Standard International Shipping:
Available for all regions, typically delivering within 7–21 business days. -
Expedited Shipping:
For those who need their items sooner, we offer expedited shipping. The delivery time and cost will depend on your location and the method selected at checkout.
Order Issues:
-
Incorrect Shipping Address:
If you notice an error in your shipping address after placing the order, please contact us immediately at orders@slamfunk.com to update your details before the order ships. -
Missing Orders:
If your order is marked as delivered but you have not received it, please check with your local postal service or carrier. If the issue persists, contact us at orders@slamfunk.com for further assistance. -
Shipping to Remote Areas:
Additional shipping fees or delays may apply for remote locations. If you are located in a remote area, please contact us for more information.
Need Help?
If you have any questions or need help with shipping, don’t hesitate to contact us at orders@slamfunk.com. We’re here to assist!
Returns & Exchanges
We want you to be completely satisfied with your purchase from SlamFunk. If for any reason you're not happy with your order, we offer a simple return process.
Return Policy:
-
Return Window:
You can return any item within 30 days of receiving it for a full refund or exchange, provided it is unused, unworn, and in its original condition with tags attached. -
Return Shipping:
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
How to Initiate a Return or Exchange:
-
Contact Us:
Reach out to our customer support team at returns@slamfunk.com with your order number and the item(s) you wish to return or exchange. -
Return Label:
We will provide you with instructions for sending the items back. For defective or incorrect items, we will cover the return shipping cost. -
Return Processing:
Once we receive your return, we will inspect the item and process your refund or exchange.
Refunds:
-
Processing Time:
Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. -
Partial Refunds:
Partial refunds may be issued if the item is not returned in its original condition, is damaged, or has missing parts due to reasons not caused by us.
Exchanges:
- If you'd like to exchange an item for a different size or color, please contact us. We will guide you through the exchange process and let you know the available options.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We will assist you with returning the item and either issuing a full refund or sending a replacement.
Non-Returnable Items:
- Sale Items are not eligible for returns or exchanges.
- Personalized Items (e.g., customized jerseys) are non-returnable.
Important Notes:
- Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- Exchange Shipping: For exchanges, the customer is responsible for shipping the item back to us.
- Free Shipping: Free shipping applies only to orders over $50. For orders under $50, a $5 shipping fee will apply.
- No PO Boxes: We do not ship to PO Boxes; we can only ship to valid physical addresses.
For any additional questions or concerns regarding shipping or returns, please don’t hesitate to contact us at orders@slamfunk.com or returns@slamfunk.com.
Thank you for choosing SlamFunk!